Nkegneh Blandine — 122% NRR | Reduced churn from 11% → 5% | Helping B2B SaaS customers adopt, renew, expand, and become advocates | Customer Success Manager | Technical Account Manager | Onboarding Specialist

About Nkegneh

You've built a great SaaS product. Customers sign up excitedly. Then they go quiet.Renewals turn awkward. Upsells stall. And the worst part is you're not even sure where it went wrong.Here's what nobody tells you: customers don't churn because your product failed. They churn because they never felt successful using it. The product works. The experience around it doesn't.That's the gap I close.I'm a Customer Success Manager and Technical Account Manager who turns underactivated, disengaged customers into long-term advocates who renew, expand, and bring others with them.Why customers leave products they actually paid for:Onboarding felt like homework. ROI took too long to show up. Nobody checked in until it was renewal time. "Customer success" was automated emails with a human name attached.I've studied why customers stay and why they leave and I've built a system that stops churn at the source in the first 90 days.Here's what I do differently:-- I design onboarding that gets customers to their first real win in days, not weeks no feature dumps, just a direct path to value. -- I monitor account health across every customer, new and existing, and intervene before risk becomes a decision. -- I build executive relationships that make renewals feel inevitable, not uncomfortable. I run QBRs that show real business outcomes, revenue grown, time saved, problems eliminated not dashboards nobody cares about. -- I handle the technical side too: CRM setups, API integrations, and automation that actually works.What this looks like in practice, managing 30+ SaaS accounts:→ 122% Net Revenue Retention→ Churn reduced from 11% to 5%→ 93% account retention rate→ NPS improved from +20 to +70→ 40% of at-risk accounts recovered before they reached decision point→ Revenue target exceeded by 30%Not because I worked harder. Because I worked at the right moment, with the right message, for the right customer.Customer success isn't damage control. It's revenue strategy. Every onboarding call is a sales call. Every check-in is an expansion opportunity. Every QBR is a renewal pitch in disguise. Get that right and customers don't just stay they grow.You're the right fit if:Your customers are signing up but not activating. Renewals feel unpredictable. Expansion revenue is sitting there, but you can't unlock it. If your customers are signing up excited and going quiet before renewal, that is the exact problem I solve.EMAIL: blandinenkegneh@gmail.comPORTFOLIO: nkegnehblandine.netlify.app