Alexandra Sagaydak — Coaching for CSMs and CS Leaders in SaaS Under $20M ARR | Host Customer Success Therapy Podcast | Chief Customer Officer
Coaching for CSMs and CS Leaders in SaaS Under $20M ARR | Host Customer Success Therapy Podcast | Chief Customer Officer
Alexandra Sagaydak ranks #322 of 19,190 LinkedIn creators in Management Consulting, and is a standout voice in Romania. They have 11.2K followers and published 30 posts in the last 30 days at a 0.8% average engagement rate.
- 11.2K followers
- 30 posts / 30d
- 0.8% avg engagement
- 565 follower growth / 30d
The roast
Alexandra sells a framework to turn CSMs into revenue-generating assets, which is a bold strategy for someone whose own engagement rate is roughly equivalent to a broken vending machine in an abandoned office park.
About Alexandra
Are you tired of being overlooked by your CRO and CEO? Talked over in the churn meeting you warned them about, while nobody listened? Suddenly being customer-obsessed is not enough. Now you're getting measured on retention, expansion, and revenue. Carrying responsibility nobody gave you the authority to fix. Doing emotional labor nobody tracks. Watching people who are worse at the job get promoted because they know how to talk about the business. I was in those exact situations for years. Then I became business-obsessed. 3 months later I was promoted to Head of Customer Success. In 1 year, Customer Success Director. Then Chief Customer Officer. Along the way I: → Scaled a CS team from 3 to 35 → Grew NRR from 107% to 124% → Cut churn from 2.8% to under 1% Through 1:1 coaching, I help CSMs and CS leaders translate their work into revenue. If you: → Are great with customers but struggle to influence leadership → Are constantly firefighting → Are tired of being viewed as support instead of strategy → Want to become commercially indispensable JUST IN A 3 months you stop being the person who flags the churn and start being the person leadership can't make a revenue decision without. That's the whole shift. From firefighter to the seat at the table. If you run CS and you want that seat - DM me.Also, I host Customer Success Therapy, a podcast about the humans behind the metrics. Available on YouTube, Spotify, and Apple 🎙️All inquires -> alexandra@aicshub.com
Highlights
- Top 5% in Romania — Ranked #71 of 3566 creators
- Consistent Creator — 21 posts in 30d · top 5%
- Top 10% in Management Consulting — Ranked #27 of 485 creators
- Big Audience — 11,249 followers · top 25%
Recent posts
CSMs are always at risk of being labeled "too difficult" or "not customer-obsessed enough." Meanwhile in Dutch culture it's absolutely okay to challenge your boss. Or your CEO. As long as you bring facts and figures. The silence CSMs pay is expensive. In 2026 that debt is worth billions, and you can't pay it off in monthly Klarna installments. So maybe we should look into other cultures and steal something from them? My new guest on #CustomerSuccessTherapyPodcast, Tom van Os Founder at WHYS Operating Partners, explained exactly how Dutch companies work. Flat structure, debate at every le
30 reactions · 5 comments · 1 reposts
Junior Account Manager. Only 23 yo. And I receive the most boring and hopeless task. Get at least $50K back from unpaid invoices of our customers before we send the collector company. The total number was $1M. My manager didn't have hopes of me. Other senior managers did that before me and no one from the customers even replied to them. I was young. Straightforward. And nothing to lose. So I could use my creativity whenever I wanted. I got $300K back. That admin hopeless task, the one everyone on LinkedIn now complains we can't assign to CS, taught me to be super relaxed and easy about
59 reactions · 22 comments · 1 reposts
Churn in vertical SaaS isn't a domain-knowledge problem. It's a curiosity problem. I used to think you needed ex-industry people to win a niche. I was wrong. Your best vertical CSM isn't the one who spent 10 years in HVAC or legal or healthcare. It's the one who gets obsessed with a world that isn't theirs. Here's the difference that actually moves retention: → The veteran assumes they already know the customer's pain → The curious generalist asks until they actually do → The veteran coasts on "I've seen this before" → The curious one catches what changed this year In a tight vertica
30 reactions · 28 comments · 0 reposts