thomas Contact — Director of Retention & Lifecycle Marketing

About thomas

Here's a shocking revelation (verified facts below):Even the best, high-growth 9-figure eComm brands you know & love, lose about 50-60% of their customers by Day 90!In fact...MOST eComm brands lose up to 80% of their customers by Day 90.All because they ghost their customers during the first 14 days post-purchase.Undeniable conclusion?Your early 14-day window determines whether your customers become loyalists… or churn before Order #2.───────────────────────Hi – my name is Thomas Lalas. I'm the Fractional Director of Retention that 8-9+ figure brands trust, and author of the best-selling book 'Retention Economics'.I've consulted & worked with category-defining brands like:Dose Daily, RYZE Superfoods, Everyday Dose, EllaOla, Physician's Choice, Livingood Daily, Heights, Obvi, Calming Co., MUD\WTR, Ketone IQ, GoPure, Rejuvia, Puur Smile, and more.Fun facts:▶︎ I'm an ex-military (NATO), ex-academic & ex-startup founder▶︎ Musician & storyteller, data nerd & pattern seeker▶︎ Brand new dadAnd while consulting & working with these incredible brands, I've developed original retention- & LTV-boosting supersystems that nobody else is using.The result?🎨 'The Mona Lisa of eCommerce':. . . . . . . . . . . . . . . . . . . ●. . . . . . . . . . . . . . . . ●. . . . . . . . . . . . . ●. . . . . . . . . . . ●. . . . . . . . . ●. . . . . . ●. . . . ●. . ●●○ . ○ . ○ . ○ . ○ . ○ . ○● Returning Revenue○ First-Time RevenueIt's the fastest type of eComm brand scale, growing sustainably from compounding recurring revenue, instead of short-term one-off transactions.And it's a beautiful work of art.My mission in 2026 is to help 150 brands experience the ‘Mona Lisa of eComm’ type of growth.───────────────────────🏆 Do you want profitable, world-class retention? Here’s your next step:DM me “MONA LISA” to learn more.