Samad Javed, MBA — Vice President, Customer Operations | Driving Growth, Sales Performance & Customer Experience | Telecom & Broadband Executive | MBA
Vice President, Customer Operations | Driving Growth, Sales Performance & Customer Experience | Telecom & Broadband Executive | MBA
Samad Javed, MBA ranks #314 of 18,341 LinkedIn creators in Computer Software, and is a standout voice in United States. They have 11.6K followers and published 6 posts in the last 30 days at a 9.6% average engagement rate.
- 11.6K followers
- 6 posts / 30d
- 9.6% avg engagement
- 125 follower growth / 30d
The roast
Samad manages a 360 Broadband executive suite and an 0.08% engagement rate, proving he is the only person in the software industry capable of deploying high-speed infrastructure that refuses to carry a single signal.
About Samad
I am a telecom and broadband operations executive who specializes in scaling customer facing teams, driving revenue growth, and transforming sales, support, billing, and retention functions. I currently serve as Vice President of Customer Operations at 360 Broadband, where I lead the full customer lifecycle including inside sales, customer care, field coordination, billing operations, and retention strategy. My leadership approach focuses on structure, accountability, and building a strong culture. I develop high performing teams through clear operating frameworks, consistent coaching, and data driven decision making. I have successfully rebuilt inside sales performance, introduced commission models tied to results, implemented customer experience programs, and strengthened cross functional operations across the organization. Key Highlights: • Driving consistent year-over-year revenue growth through disciplined sales and retention strategies • Designing and implementing coaching frameworks that improved team performance by over 20% • Launching grassroots marketing and community programs that boosted lead generation and local brand presence • Partnering across HR, Support, Billing, and Sales to implement scalable onboarding, LMS training, and leadership development initiatives If you are looking to connect with a leader who thrives on building momentum, delivering measurable results, and scaling customer-focused operations, I welcome the connection.
Highlights
- Top 5% in Computer Software — Ranked #52 of 4683 creators
- Top 5% in United States — Ranked #111 of 5774 creators
- High Impact — 1,112 avg engagements per post · top 5%
- Top Engager — 9.60% rate · top 5%
Recent posts
When your business depends on connectivity, support matters. At 360 Broadband, we understand the unique challenges local businesses face because we're part of the communities we serve. From small offices and retail stores to manufacturers and professional service firms, we provide reliable internet solutions backed by responsive local support. Because when issues arise, you shouldn't have to navigate a national call center to get answers. Learn how 360 Broadband helps local businesses stay connected and productive. https://lnkd.in/gGz2pAk9
4 reactions · 0 comments · 2 reposts
What remains of your leadership when you finally step away from the desk? The truth is both humbling and beautiful: your legacy won't be your title, or your resume; it will be how people felt after meeting you. Long after the metrics are forgotten, the emotional echo of your character will remain. You must choose to be unforgettable for the right reasons. In a traditional corporate setting, the cold habits of "command and control" management trick us into prioritizing status over soul. Under that rigid, top-down framework, people are often treated as stepping stones or metrics on a spreadshee
5.6K reactions · 78 comments · 933 reposts
Happy 4th of July! Backed by local support and neighbors serving neighbors, we're proud to keep our communities connected. 360 Broadband
9 reactions · 0 comments · 1 reposts